Terms of Service
This is the page which tells you we are not responsible for things out of our control, unless of course you have signed a hugely expensive SLA (Service Level Agreement). If you can afford those you know I will bust a gut to ensure that you have a fall back.
If it is our fault we will not charge you of course but then we will make sure you know about any down time in advance as some things cannot be avoided and indeed should not be to make sure your site is secure, up to date and safe to use, we will do our best to work on your web site when you are asleep or snoring away. We cannot be held responsible for any and all consequential damages and you indemnify us against any and all legal costs.
All fees are due in advance unless otherwise stated in writing.
Due to the nature of the virtual work we do, the work is physical but the result is not and so some people do not respect the time and hard work that goes into building a great web site. It is for this reason the industry standard is to get paid in advance just as you would when going for your daily food shopping.
For eg: If we say it is R250 000.00 for the service supply that you chose, unless the contract is specifically a month to month contract that specifies a service that requires that as part of the deal you wont get a sudden surprise in the period of the contract.
Any special arrangements can be rescinded at our discretion at any time and are a privilege not a right.
All charges will be clearly specified in the annual retainer statement invoice or the commissioning contract document. Any extra charges will be specified in the statement sent by email in PDF format. There is a fee for requesting a physical copy of the statement be sent by snailmail, this is free by email. Please request any physical statements by written request and send a R55 fee to cover the P&P. e&oe excepted.
Clear communications by email will be the primary instruction, any verbal instructions have to be followed by an email to give the instructions for the instruction to be valid, followed and actioned. This is so the company can qualify eventually for the ISO quality mark and keep a document trail, no sms’/txt instructions will be legally binding or enforced. All Domains will be registered on the clients behalf. Should you wish to move your domain please give 30 days notice, so that you can move ISP should you decide you need to, however all code belongs to the IncredibleSoftwareSolutions cc unless specifically agreed to in writing with remuneration to match. Managed packages cannot be migrated away to another hosting provider without financial consideration.
Search Engine Optimisation Guarantees
As far as search engine optimisation we do not and can not guarantee results as that would be unethical so no claim for damages, whether consequential or otherwise will be accepted and you implicitly agree to this upon us payment of presented invoice or online payment. We will do our best to make this plain and clear in any meetings and material online and in person.
Training provided for new websites is for the stipulated period in the contract or email offer. Extra training can be provided at the minimum call out fee of R275 per half hour.
This is binding according to the contract in time as stipulated, however we can choose to provide more than the allotted time. If you wish to have extra work carried out, you pay the standard half hourly rate of R275 per half hour minimum or part thereof plus travel expenses. The call out fee covers travel time and fuel and wear and tear costs, any extras specified by you for the work will generate this minimum charge plus the time taken at R500p/h and R275 per half hour.
We are happy to provide support and this sometimes means we will help on things we are not contracted for if requested in writing, we however reserve the right to refuse to do unpaid work extraneous to the contracted work as previously agreed by email or by signed contract under the laws of the Cape Metropolitan Area, Western Cape, South Africa.
All content on this web site is copyrighted by their respective owners.
Please just ask if you want to reprint or share content this by copy/pasting to your web site as I will require a back link to the source of the content
Copyright exists in all work by IncredibleSoftwareSolutions.com and IncredibleSoftwareSolutions CC
Work performed by IncredibleSoftwareSolutions is always automatically copyrighted by Us unless otherwise specifically stated in the commissioning contract or retainer contract and always remains the property of IncredibleSoftwareSolutions CC.
E&OE last updated July 2011